FAQ/Must Read

🪙Materials I Work🪙

I work with 14 karat yellow gold, 10 karat yellow gold, Argentium (tarnish resistant) silver, sterling silver and pure silver. I can also alloy rose gold. At the moment I do not work with platinum, palladium or white gold. These metals require special tools and as soon as i acquire them I will make and update. Client provided metals are decided on individual basis, please reach out to me via email at halyna@hvjewelry.com.

I work with gems that are graded 7 or higher on the Moh's scale, including spinel, sapphire, tourmaline, tanzanite, moissanite, diamonds. Gemstones such as turquoise and opals have a very special place in my heart and sometimes I do take on the risk and create with them since they are extremely sensitive and prone to breakage and typically sit on a 4 on the Moh’s scale. At this moment, I only work with gemstones I have in stock or my trusted suppliers. I cannot accept client provided gemstones at this time.

Please reach out if you have questions not answered here, email me at halyna@hvjewelry.com.

💵Payment methods💵

My site offers ShopPay: you can have an account and pre-save card numbers for quick check out and the ability to split payments into 4 (upon approval). I personally use it to buy jewelry tools and supplies. Klarna (in select countries) is available on Etsy, where you can purchase my jewelry as well. If you don’t see a listing on Etsy but would like to make a purchase with their methods, or Esty gift card, please let me know and I’ll gladly make it available for check out. PayPal is also available on my website and Etsy. Custom orders do have additional methods available, check HERE.

📬Shipping📬

I typically ship items that are ready made next business day. If the item needs adjusting such as extension chain, can take a few additional days. Once the carrier has your package it will typically take 2-3 business days to be delivered in the U.S. You will receive a tracking email.

If you're located outside of the U.S., please let me know before purchasing, just so I can make sure to check shipping details, cost, and ability to ship to your location.

Client is responsible for any international customs charges. International orders will be discussed on individual basis for various reasons, including but not limited to delivery cost, tariffs, etc.

Your packages will be shipped priority mail via USPS, however, I sometimes may also use UPS and/or FedEx, and can be requested . I cover the shipping cost within the U.S. All orders are insured up to the full value of the package contents and are tracked.

🎁How do Items Come Packaged?🎁

Most of my handmade jewelry will arrive in a yellow paper bubble mailer with nothing fancy or identifying of precious metals/gems contents. I do this because I don’t want anyone to get any ideas and tamper or worst cases take it. It looks like a boring package. Inside there is a black box with black tissue paper (box and tissue paper colors may change in the future).

Rings will come either in a square black carton box or in a wooden box with clear top and velvet cushion inside (typically for custom orders or rings over $250 for wooden ring boxes). Larger square black carton boxes hold pendants and some chains, or combinations of multiple items.

For handmade chains or chains with pendants totaling over $400, I include an elongated fully velvet box. Reach out to me if you want to request alternatives for the above mentioned amounts.

I include a yellow Sunshine polishing cloth that is impregnated with a mildly abrasive polishing compound to keep your jewelry shining. The cloth will become dark with use. I also include airtight pouches with a black piece of anti-tarnish tag for storing your jewelry, especially silver to prevent the natural process of darkening (tarnishing). My info card is also included, feel free to share it with others.

🧾Returns/Exchanges/Refunds🧾

For custom orders and made to order items check HERE.

Ready made items: I will accept an item back within 7 days of recorded delivery date. The item must be in its original, unworn condition, with all items that originally came with it, all in the same brand new condition in which it was received. I will pay for your return shipping label, just please make sure to contact me and send the package (must have it scanned in by the carrier) back within that 7 days from recoded delivery date.

I will examine the returned item to ensure it is in the same condition as it was when I sent it and ensure all other included items were returned before deciding the refund/exchange/store credit.
Everything here is up to my discretion. I have the right to extend the timeframes due to special/unforeseen circumstances. I am pretty easy to work with so shoot me an email halyna@hvjewelry.com.

💬Gemstones & Handmade Items Disclaimer💬

I carefully inspect every gemstone before beginning work. I look for scratches, inclusions or any other marks that may pose an issue with wear. Natural gemstones will often have natural marks and/or inclusions. With proper handling and care, in most cases they can last a very long time. They are still natural. Although I do my best to inspect and prevent a gem from possible damage, once it leaves my hands I cannot control what happens to it. Therefore, if a gemstone breaks, scratches, cracks, or any other damage is inflicted upon it, I am not able to accept a return/refund/exchange with a gemstone that was damaged after it leaves my studio.

Handmade items are unique, in every aspect, please keep that in mind. Some pieces might present slight & subtle unique characteristics in the form of pitting, polishing marks, slight asymmetries, etc. I will never make you anything that will be structurally compromised.

💎Care Tips💎

All my work is handmade using traditional silversmithing techniques, unless stated otherwise. It's a delicate process and the finished product should be handled accordingly.

Some reminders: remove your jewelry prior to any strenuous activities and possible exposure to harsh chemicals. Examples include swimming, cleaning, exercising, etc.

Please store your pieces in the pouch that's included with each order. This will reduce the oxidation of silver and the possible damage to gemstones.

Opals, turquoise, and a few other gems need to be handled with extra care, due to the very soft nature of the material. Reach out if you have questions regarding the care of your gemstone.

Some gemstones may change color over time. This is natural, especially, for example, with natural turquoise & amethyst.

Keep pyrite away from humidity & water since it can spontaneously crate hydrogen peroxide. Pyrite is an iron sulfate mineral, if left in water it will break down into iron oxide.

You can do as you wish with your piece from me. These are just general suggestions to reduce wearing down and for them to remain in good condition.

🫧Warranty, Cleaning, Polish🫧

I make everything by hand, therefore overseeing every single step of the making. If you wish to see more images or videos of a ready made item before purchase I will happily provide you with them. For custom orders, I document the process and show the finished product before shipping out. It is in my best interest to ensure that there are no defects in your jewelry because I am not a big box store and I need my clients to be satisfied. I don’t work with numbers, I work with people. Once the item leaves my studio, anything that happens to it is out of my hands, and there is little I can do. If something happens to your piece, please reach out to me to see what, if anything, can be done.

I am happy to take my pieces back for spa day, give them a good cleaning and polish. Shipping will need to be covered both ways by the customer. Ready made pieces or custom items are welcome.

⛓️Resizing, Chain Extensions, Clasps⛓️

Some rings I can resize one or sizes up or down, however it depends on the ring, the type of stones and the sizes, and is decided on individual basis. Please reach out to me to see whether I can change the size for you. Many larger jewelry stores have a laser that can resize your ring without the risk of fire/heat damage, which is my method.

Chain extensions can be added or removed at no cost. I typically have 2 sizes of extension chain, smaller for dainty chains and larger for bulkier. Extension chains allow the clasp additional room to catch on, extending the original. I usually add 2 inches to pre-fabricated chains, and none to handmade chains, but either can be modified upon request. Everything is soldered, meaning secured with no gaps in jumprings that can open.

My go to clasps are lobster clasps, matching the size to the type of chain. Sometimes they can be changed out, but all depends on the piece and type of clasp, but do reach out to me to see what we can do. Send me an email to halyna@hvjewelry.com

💍How to Measure My Ring Size?💍

Take a ring that currently does fit and place it on a ruler with mm (milimeters, metric), and note the diameter (number of mm straight across inside the ring), then match it up with the chart below. This should give you a relatively close measurement.